1. Introduction
‍At Roos International (“we,” “our,” or “us”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when using our website, placing orders, requesting samples, or otherwise interacting with our services.

2. Information We Collect
We collect only the information necessary to serve you better, including without limitation:Contact & Account Details: Name, email address, phone number, username, and password (securely hashed).Order & Shipping Data: Billing address, shipping address, payment method (e.g. credit card details, securely tokenized), order history, sample requests.Professional & Project Information: Company name, role/title, project phase (design, budgeting, sampling, etc.), industry-specific requirements.Usage & Preference Data: Website interaction logs, product preferences, communication preferences, and any feedback you voluntarily submit.

3. How We Use Your Information
We use your data strictly to:
Improve Your Experience: Personalize product recommendations, streamline site navigation, and deliver targeted support.
Fulfill Orders & Samples: Process and track orders, arrange sample shipments, and handle billing and invoicing.
Communicate with You: Send order confirmations, shipping updates, appointment reminders, and customer-service messages.
Enhance Service Quality: Analyze usage patterns, troubleshoot issues, and develop new features that meet your needs.

4. Confidentiality & Data Security
Strict Confidentiality: We never sell or rent your personal information. Access is limited to employees and service providers who require it to perform their duties.

Security Measures: Your data is protected by industry-standard encryption (SSL/TLS), firewalls, and access controls. Payment details are tokenized and never stored in plain text.

Data Breach Protocol: In the unlikely event of unauthorized access, we will notify affected users and regulators promptly in accordance with applicable law.

5. Sharing & Disclosure
We may share your information only in the following limited circumstances:Trusted Service Providers: Logistics partners, payment processors, and IT vendors, all bound by confidentiality agreements.Legal Compliance: If required by law, regulation, or court order.Business Transfers: In connection with a merger, acquisition, or sale of assets, with assurance that the purchaser will honor this Privacy Policy.

6. Cookies & Tracking Technologies
We use cookies, web beacons, and similar tools to:Remember your preferences and login status.Understand how you navigate our site and to improve functionality.Deliver relevant marketing (with your consent, where required).You can manage cookie settings via your browser; note that disabling cookies may limit certain site features.

7. Data RetentionWe retain your personal information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is securely deleted or anonymized.

8. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:Access & Correction: Review or update your personal data.Deletion: Request erasure of your data (subject to legal or contractual obligations).Portability: Obtain a copy of your data in a machine-readable format.Opt-Out: Withdraw consent for marketing communications at any time.To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy
‍Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us to have that data removed.

10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any revisions will be posted here with a new “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us
For questions, requests, or concerns about your privacy, please reach out to:

Roos International
Email: support@roosintl.com
Address: 1020 NW 6th Street, Suite H, Deerfield Beach, FL 33442, USA

Thank you for trusting Roos International with your information. We’re committed to earning and maintaining your confidence every step of the way.